8. RIGHT OF WITHDRAWAL

8.1 Pursuant to Articles 52 et seq. of Legislative Decree 206/2005, only if the Customer who enters into the contract is a Consumer (meaning any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will they have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, by notifying the Seller within ten (10) days from the day the Customer or a third party, designated by the Customer and different from the Carrier, acquires physical possession of the goods. It is recalled that, as provided by current legislation, the right of withdrawal is excluded and cannot be exercised in the case of products that have been customized at the explicit request of the Customer at the time of placing the Order.

8.2 The right of withdrawal can be exercised within 14 days of receiving the product by sending an email to: info@demonrace.com. For this purpose, it is mandatory to use the RMA Form published on the site under the Returns and Exchanges section. The refund of the price paid for the purchase of the product does not include shipping costs, which are entirely borne by the Customer who intends to withdraw from the purchase.

8.3 The right of withdrawal is subject to the following mandatory conditions:

• the returned products must be returned in their entirety and not in parts or components, even in the case of kits;
• the returned products must not have been used, worn, washed, soiled, or damaged and must not show any signs of use;
• the returned products must be returned packaged exactly as they were shipped, complete with all accessories, packaging, and labels;
• the returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept products from the same Order returned and shipped at different times.

In cases where the Seller, following the purchase of a specific package of products, offers the possibility of purchasing them at a lower price than would normally be practiced if purchased individually (e.g., 5×4, 3×2, etc.), the right of withdrawal can also be exercised by returning only some of the purchased products: in this case, the price will be recalculated by referring to the price normally practiced for the purchase of the single product. In all other cases (e.g., bundled sales, prize operations, etc.), the right of withdrawal can only be exercised by returning all the products subject to the purchase, excluding any partial exclusion.

8.4 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 8.3), the Seller is obliged to refund the sums paid by the Customer within 14 days from the day the Seller received the returned goods. The Seller will refund the Customer the full amount already paid (excluding shipping costs and net of direct return costs, which are always borne by the Customer) through a procedure for reversing the amount charged and crediting back to the credit card used for the payment of the order or by Bank Transfer. In the latter case, the Customer must promptly provide the bank details on which to obtain the refund (IBAN of the invoice holder's current account).

8.5 In the event of withdrawal, the only costs borne by the Customer will be the initial shipping costs of the order of the purchased products and those incurred for the return shipping.

8.6 Demon Race undertakes to also bear the initial shipping costs of the Products only in the event of damage to them due to transport or errors in the shipment by the Seller itself. Only in these cases will the Seller also refund the Customer the amount paid for shipping costs.

8.7 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g., beyond the 10 days provided, or without having completed the online Return Form, or without complying with the conditions set out in paragraph 8.3 above, etc.), the Customer will not be entitled to a refund of the sums already paid to the Seller. Within 10 days from the email in which the Seller notifies the Customer of the non-acceptance of the return, responding to the same email, the Customer can choose to have the products returned to them, at their expense, in the condition in which they were returned to the Seller. Otherwise, the Seller can retain the products, as well as the sums already paid for their purchase.