GENERAL TERMS
You can always make an exchange or return within 15 days from the date of purchase.
The right of withdrawal is subject to the following mandatory conditions:
- The products must be returned in their entirety and not in parts or components, even in the case of kits;
- The returned products must not have been used, worn, washed, soiled, or damaged and must not show any signs of use;
- The returned products must be returned packaged exactly as they were shipped, complete with all accessories, packaging, and labels;
- The returned products must be sent to the Seller in a single shipment. Demon Race reserves the right not to accept products from the same order returned and shipped at different times.
PRODUCT EXCHANGE
Do you want to replace one or more products purchased from our Online Store or Temporary Store with another item or simply change the size or color? You can make a product exchange within 15 days from the date of purchase, provided that the products are unused, undamaged, complete with their labels, tags, and packaging bag; it is also essential to have:
- For purchases made on the Online Store, the order number.
- For purchases made at our Temporary Store, a copy of the receipt.
Find out below how to request a product exchange.
PRODUCT EXCHANGE PROCEDURE
To make a product exchange, follow this simple procedure:
- Print and complete the following PRODUCT EXCHANGE PROCEDURE
To make a product exchange, follow this simple procedure:
- Print and complete the following RMA form, indicating the reason for the return, for example: "SIZE EXCHANGE" or "ITEM EXCHANGE", and send it by email to: info@demonrace.com.
- Keep an eye on your email (remember to check your spam folder too); within a few days, you will receive an acceptance or modification email from the Demon Race Customer Service with the assigned RMA case number; including a cost estimate for the shipping costs of the new item requested in exchange (at the customer's expense) and any additional costs to be incurred in case of choosing a more expensive item than the one to be returned.
- Make the estimated payment provided by Demon Race to confirm the case or reply to the email with a cancellation request if you have changed your mind.
- Prepare your product for return as carefully as possible to protect it during transport and ship the package with a courier of your choice to the address indicated in the RMA form, making sure to include a copy of the completed form inside the package.
Please note that we do not accept packages sent at the recipient's expense. - Upon shipping the return, send an email to: info@demonrace.com indicating the courier entrusted with the package, the shipment tracking, and the assigned RMA case reference.
- Upon receiving the package, the Demon Race Staff will verify that the return conditions are met and proceed with shipping the new item requested in exchange, notifying you via email once the shipment has been made.
- Print and complete the following RMA form, indicating the reason for the return, for example: "SIZE EXCHANGE" or "ITEM EXCHANGE", and send it by email to: info@demonrace.com.
- Keep an eye on your email (remember to check your spam folder too); within a few days, you will receive an acceptance or modification email from the Demon Race Customer Service with the assigned RMA case number; including a cost estimate for the shipping costs of the new item requested in exchange (at the customer's expense) and any additional costs to be incurred in case of choosing a more expensive item than the one to be returned.
- Make the estimated payment provided by Demon Race to confirm the case or reply to the email with a cancellation request if you have changed your mind.
- Prepare your product for return as carefully as possible to protect it during transport and ship the package with a courier of your choice to the address indicated in the RMA form, making sure to include a copy of the completed form inside the package.
Please note that we do not accept packages sent at the recipient's expense. - Upon shipping the return, send an email to: info@demonrace.com indicating the courier entrusted with the package, the shipment tracking, and the assigned RMA case reference.
- Upon receiving the package, the Demon Race Staff will verify that the return conditions are met and proceed with shipping the new item requested in exchange, notifying you via email once the shipment has been made.
Ducati DC25 New Era Winter Beanie Hat Bobble
Exclusive Ducati Corse cap, an authentic expression of the unmistakable style and excellence Made in Italy. Crafted with artisanal care and enriched with fine details such as the official patch and embroidery, this cap embodies the sporty soul and bold character of Ducati.
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Ducati Company25 Camo New Era Winter Beanie Hat Bobble
Exclusive military green Ducati Company cap, an accessory that combines the elegance of Italian design with the strength and grit typical of Ducati. Made with high-quality materials and enriched with a patch with the Ducati Company logo, this cap is designed for those who live their passion for motorcycles even away from the track. The perfect fit and attention to detail signed New Era combine with an essential but charismatic style, capable of expressing strength and determination.
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Ducati Shield Metal Sign Plate
Original Metal Sign Plate Representing the Ducati Corse Shield Logo
Dimensions: 31x30 cm
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Magnet Ducati 24 Parking Only Magnet
Ducati Parking is the perfect steel magnet to personalize every corner of your home and brighten it up with the iconic Ducati red.
- New
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Ducati Sweatshirt & Pants Newborn
Dress your little future rider with the Ducati long set, the original Ducati Corse clothing that combines comfort and style for the youngest fans. This set, consisting of black trousers with the iconic Ducati writing along one leg and red laces, and a red sweatshirt with a Ducati drawn on the front, is perfect for accompanying the first steps of little motorcycle enthusiasts.
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Ducati Summer Short Baby Outfit
Dress your little champion with the Ducati short-sleeved summer outfit (shorts + t-shirt), the original Ducati Corse clothing designed for the youngest fans. Made of soft, high-quality cotton, this outfit guarantees comfort and freshness during the warmer months, allowing your newborn to move freely and in style.
An ideal gift for parents who want to pass on their love of speed and Italian excellence to their little ones.
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Ducati Thrill 2.0 Sleeveless Vest Down Jacket
The sleeveless vest in DC Thrill 2.0 fabric is the perfect accessory for every motorcyclist who lives his Ducati passion at full throttle. Made with a mix of polyester, neoprene and wadding, this vest guarantees superior comfort and functionality.
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Ducati Corse C5 Dainese D-DRY Motorcycle Jacket
From the union between the design of a road sports jacket and the technical equipment of a touring garment, the new Ducati fabric jacket is born, developed in collaboration with Dainese and designed by the iconic Aldo Drudi. Designed for motorcyclists who experience speed and passion for two wheels every day, this jacket embodies the excellence of the Ducati brand and made in Italy.
Excellent riding comfort is guaranteed by the removable thermal lining and the air vents on the arms and back, while the D-Dry® membrane, waterproof and breathable, makes this jacket highly versatile for use in different weather conditions.
- New
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Ducati Baseball Cap Meccanica24 New Era '80
Iconic Ducati cap designed by Giugiaro with the '80 logo and the Ducati Meccanica emblem on the side give style to the original Ducati cap by New Era
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Ducati Corse Dual Bagnaia 63 Cap
The mid visor cap from Francesco Bagnaia's Dual Ducati Corse collection is the perfect accessory for every motorcyclist passionate about speed and the legendary Borgo Panigale Reds. This baseball cap, made of high quality cotton, is a true tribute to the passion for Pecco Bagnaia and the world of racing.
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Ducati Corse Replica Polo Team MotoGP24 Mugello Limited Ed.
The original MotoGP Team Lenovo Replica 24 polo shirt in the LIMITED EDITION version dedicated to the Mugello Grand Prix.
Blue livery dedicated to the AZZURRI, an authentic emblem of the Ducati family and of Italy, embodying the ardent passion for the legendary Reds of Borgo Panigale in every stitch. Dress up and cheer for the Ducati riders during the Moto GP races!!
Have a unique limited edition piece! Have a piece of Ducati history!!
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Ducati Corse MotoGP 24 Bagnaia Lenovo Cap
The original GP Ducati Lenovo Team Replica 24 cap of world champion Francesco Bagnaia, an authentic emblem of belonging to the Ducati family, was created in collaboration with New Era, perfectly suited to true motor enthusiasts who live and breathe the fervor of racing of MotoGP and cheering for the great Pecco Go Free.
- New